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Costumer Services

Shaping the Future Together with Your Customer Service Partner

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Below You Will Find Our Inbound And Outbound Services

Our Inbound-Services

Whether you need support during peak seasons or want to quickly expand your sales operations, our outsourcing services offer the flexibility to scale according to your business needs. We are equipped to handle any sales activities smoothly.

Customer service

Inbound services primarily focus on handling customer inquiries, providing support, resolving problems, and managing customer relationships.

Order acceptance and processing

Our call agents handle incoming calls related to product or service orders, process payments and track deliveries. We support customers with purchases or telephone orders.

Technical support

To manage customer account requirements from a call center, update information, process account changes, and assist with billing inquiries or account-related issues.

Helpdesk Support

These services include the repair of IT-related problems, software problems or network disruptions. Our call agents provide guidance, offer solutions, and escalate complex issues to higher level technical support when necessary.

Scheduling

It is our pleasure to help customers arrange appointments, such as doctor visits, service appointments or consultations. We manage calendars, book appointments and remind our customers of necessary reminders.

Produktinformationen und Verkauf

It is very important to provide potential customers with detailed information about products or services. We respond to inquiries, explain features and benefits, and may also conduct sales calls to convert inquiries into sales.

Kundenfeedback und Umfragen

Our agents collect customer feedback, conduct satisfaction surveys and gather valuable insights about customer experiences. The information can help companies improve their products, services, and overall customer satisfaction.

Notfall-Hotlines

We can also operate emergency hotlines to provide immediate assistance in critical situations. Examples of this include medical hotlines, crisis hotlines or technical support in emergencies.

Kontoverwaltung

To manage customer account requirements from a call center, update information, process account changes, and assist with billing inquiries or account-related issues.

Passionate developers for innovative digital excellence

Our Outbound-Services

Whether you need support during peak seasons or want to quickly expand your sales operations, our outsourcing services offer the flexibility to scale according to your business needs. We are equipped to handle any sales activities smoothly.

Telemarketing

Our call agents contact potential customers to promote products or services, generate leads and make sales. We conduct compelling conversations, provide product information and try to convert prospects into customers.

lead generation

We proactively reach out to your prospects to collect information, qualify leads, and identify individuals or companies interested in a particular product or service. The leads we collect can be passed on to sales teams for follow-up.

Umfragen und Marktforschung

We help you conduct surveys to collect feedback, opinions or market insights. We ask questions, record answers and analyze the data collected to understand customer preferences and market trends or to measure customer satisfaction.

Sammlungen

Call center agents contact individuals or businesses with outstanding payments or debts to facilitate payment arrangements, negotiate settlements, or send reminders. Your goal is to collect outstanding balances while maintaining customer relationships.

Terminerinnerungen

We verify and update your customer contact information, collect market data or validate customer data for business intelligence purposes. This helps maintain accurate customer databases and improve marketing targeting.

Kundennachverfolgung

Call center agents contact customers after a purchase or service interaction to collect feedback, address concerns, and ensure customer satisfaction. You can also sell or cross-sell additional products or services based on customer needs.

Treueprogramme und Upselling

We inform your existing customers about loyalty programs, special offers, upgrades or new products/services that may be of interest to them. Our call agents aim to retain customers, increase customer lifetime value and encourage repeat business.

Kundenrückgewinnung

Call center agents reach out to inactive or former customers to understand the reasons for their disengagement and attempt to win them back. You can offer incentives, discounts, or personalized offers to encourage the customer to re-engage.

Marktumfragen und Datenüberprüfung

We verify and update your customer contact information, collect market data or validate customer data for business intelligence purposes. This helps maintain accurate customer databases and improve marketing targeting.

Luves Customer Services Outsourcing

Luves is a service provider for IT and customer outsourcing that covers your business
which supports IT and telecommunications. We offer you almost every option
online communication with your customers, whether customer services, online shop, support or
in the IT sector, we bring you closer to your customers.

We get your sales going

For us, quality and customer satisfaction are our top priority. You save yourself the organizationally complex and time-consuming process of setting up your own customer support team
can devote themselves entirely to their strategy and concentrate on company growth.

Inbound services

• Order acceptance
• Office services
• Customer hotline
• Retention
• Emergency service
• Technology hotline
• Switchboard
• Up-cross selling
• Technical support

Outbound services

• Telephone canvassing
• Customer survey
• Lead management
• Potential analysis
• Customer acquisition
• Appointment
• Field service management
• Lead generation
• Customer follow-up

We rely on long-term partnerships

Our deep commitment to reliability, customer-centricity and high-quality services is reflected in our expertise. With a focus on long-term partnerships, our experienced team offers tailored solutions, including lead generation, customer surveys and efficient appointment scheduling. We invite you to benefit from our experience and look forward to a successful collaboration.

Perfectly trained staff

Do not hesitate to contact our multilingual sales agents and full range of
new customer acquisition and customer service. The Luves team has heart
and know-how to design a tailor-made solution for your projects. For that
Luve's team gets involved in your company and lives your corporate culture,
the work is completed competently, pragmatically and efficiently.

One service – many industries

From financial institutions to medical practices, Luves also supports your industry professionally, competently and cost-effectively!
If you are interested in outsourcing your project to a company that does your work
processed quickly and efficiently, then Luves is just right for you.

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